Frequently Asked Questions
Everything you need to know about your favorite beverages and supplies.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Depending on your location, standard ground shipping typically takes 3-7 business days to arrive.
Do you offer wholesale pricing for businesses?
Yes, we offer competitive wholesale pricing for cafes, restaurants, and beverage shops. Please create a wholesale account on our website to view bulk discounts.
What is your return policy on food and beverage items?
For safety and hygiene reasons, we cannot accept returns on perishable food items, syrups, or powders. If your item arrived damaged, please contact our support team within 48 hours.
Are your products compatible with standard bubble tea equipment?
Absolutely. Our powders, syrups, and toppings are specifically formulated for use in professional bubble tea shops and are compatible with standard shakers and dispensers.
Do you ship internationally?
Currently, LollicupStore ships to the contiguous United States. We are working on expanding our logistics to include international destinations in the near future.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.